If you have a complaint about content on Before Broker, about how we have handled your personal information, or about a builder or partner listed with us, we want to hear about it and put it right.
Grievance Officer
In line with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, complaints can be sent to our Grievance Officer using the email on our Contact us page. Please write "Grievance" in the subject line.
What to include
- Your name and how we can reach you.
- A clear description of the complaint.
- A link to the page, project or listing it is about, if there is one.
- Any screenshots or documents that help explain it.
What happens next
- We acknowledge your complaint within 24 hours.
- We aim to resolve it within 15 days, and will keep you informed if it needs longer.
- Requests to remove content that is unlawful or that affects your privacy are handled on priority.
Complaints about a builder or project
For complaints about a project itself - delays, quality or refunds - you can also approach the real estate regulatory authority (RERA) of the state where the project is located.